Thursday, March 21, 2013

Buying a laptop is easy. Right? WRONG!

My oldest child Piper is in year 8 at high school.  

We thought that given she's got 5 years of high school ahead of her, and that we only have one desktop machine for all three kids to share, that it was high time we got her a laptop of her own. 

At first we thought sure, doable for about $500-600 easy. Because that's all we figured we could afford.  We have warned her that we were going to ask our family to just chip in towards the laptop for her Birthday (In June) to help us pay for it.  

Then I went and had a wander around at a few electrical stores.  It turns out we were wrong.  

We have very specific requirements of this laptop.  Minimum i5 processor.  Minimum of 6gb memory, preferably 8.  Had to have it's own dedicated video card.  Minimum of a 500gb hard drive.  15" in size. Nothing too flashy, nothing to cheap and easy to break. 

I know, I know.  We're fussy.  But I have my reasons. 

I buy computers with the future in mind.  I want my computer to keep up with current technology as much as possible so I always buy mid-high range in specifications so that it lasts a good 3-4 years. 

Whilst wandering the internet we came across this awesome deal.  A Lenovo Thinkpad E530.  It had all the bells and whistles we wanted, and more importantly, still only had Windows 7! AND a 12 month Lenovo Warranty.  Did we snap it up quick? You bet we did! 

So we purchased the laptop and waited eagerly for it to arrive a few days later.  First thing we did was start to set it up.  And that's where it all fell apart.  Whenever the dedicated video card is triggered, the machine crashes.  Jacob has tested the memory, all fine.  We contacted Lenovo, who told us to contact the reseller.  We contacted the reseller who told us to contact Lenovo.  We were getting a mite pissed by this point so when we called Lenovo back we managed to get them to send us out a box so that we could send the laptop off to the technicians for them to have a gander and see if they could fix it.

It was gone almost a week.  

We got the laptop back yesterday.  After leaving a very detailed note on the desktop of the machine outlining the problem we figured that they'd fix it.  

No. 

Their idea of "Fixing" the problem was to "Re-Image the HDD" only this time not installing the Video drivers.  Upon reinstallation guess what? You're right.  It crashed. 

I contacted Lenovo again yesterday and spat the dummy.  The person I spoke to doesn't understand why it wasn't simply replaced in the first place because it sounds like the issue could be that there is a problem with the motherboard of the laptop.  He gave me a Dead on Arrival number and told me to contact this other department to arrange for the replacement.  

I did that yesterday whilst sitting in the car outside the school waiting to collect the younger two sproglets.  This new person told me we'd hear back that afternoon.  This morning, nothing. 

I contacted them AGAIN at 10:30 am this morning.  I was told that we would have contact with a "Resolution Officer" before Noon.  It's now almost 1pm.  I'm thinking that as soon as I've had some brunch, that I'm going to have to call them AGAIN. 

Needless to say, despite buying the item brand new and unopened, I will never ever again buy a laptop over the internet.  Dependant on how this all pans out, I may never ever buy a laptop from Lenovo again either.  

We went for a more upmarket trusted brand, and look how it's working out for us? 

I'll keep you posted as the drama unfolds! 

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